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Terms and Conditions

At all times we try to maintain a high level of efficiency and service while keeping costs low and driving better value into the hobby market. Should you experience an issue with our service or products, please read the following information first, before contacting us.

 

Order still says 'Payment Accepted'.

Orders stay in this status until shipped. Orders are packed and shipped from 12pm-9pm, Monday to Friday. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 24 hours except for weekends. HoverSaver.com deals directly with some factories, while this keeps our price lower though it means stock can sometimes be out due to factories lead times.

 

My package has not arrived!

We can understand the frustration associated with a late package. A late package could be the result of any number of reasons within the postal system. Please understand that we have no control over customs or your countries postal system. BEFORE you contact us regarding a late package , please check with your local post office. In most cases package that do not arrive at your home are waiting for you at the post office for collection.

 

Lost package.

We do not consider a package lost until after we have filed a missing parcel report with the US Post Office. Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm your address during this process.
We do not refund or replace packages that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.

 

Wrong item received or package missing items.

If you have received a package that is incorrect or incomplete, you must do the following within 24 hours of receiving the parcel; 1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Weigh your package and it's contents. You can use a kitchen scale for this. It must be accurate to .5 ounce.
3) Photograph the package and it's contents. The photo must show products, package and packing materials clearly.
Contact sales@hobbysaver.com with the following information;
Order ID:
Parcel Weight:
Problem with order:
Attach photos of the package and contents, as stipulated above.

Failure to follow the procedures above will result in a rejection of the claim.

Never accept a package that is crushed, damaged or has been left open, possibly allowing contents to fall out.

 

Returns & refunds

Customers may return items for a full refund of the product cost if they are dissatisfied. This must be done within 14 days from the date of purchase, and the item must be in a good condition. We will not refund the shipping charges. ***Good condition refers original packaging with ALL accessories included.*** ***If the original packaging has been opened, only 85% of the product price will be refunded to cover the repacking and QC rechecking costs.***

 

Why do I have to register on the website to make an order?

You don't need to register, but if you do you will get volume discounts on certain products.

 

Do your listing prices include tax?

Our listing prices do not include tax, but it you live in IL tax is added during the checkout process.

 

Cookie Policy

What Are Cookies
As is common practice with almost all professional websites this site uses cookies. They are tiny files that are downloaded to your computer, to improve your experience at HobbySaver.com and to improve your buying experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ. In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Security Concerns
All information we collect is used for the primary purpose of allowing us to improve your customer experience. We will never provide personal information to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is secure and confidential. You will not receive cold calls or junk mail as a result of visiting HobbySaver.com. You can also be assured that this information is completely secure and safe. In fact, some of the cookies are used purely to protect your data and your account.

 

Contract of Sale

Adding a product to your cart and proceeding through the checkout process does not constitute a legally binding contract of sale. Only once confirmation of shipment has been received has a contract for sale been formed. This is in compliance with the Electronic Transactions Bill 1999 (US) and Electronic Commerce (EC Directive) Regulations 2002 (EU) and Consumer Protection (Distance Selling) Regulations 2000 (EU).